At Lo2taOnLine.com, we strive to ensure your satisfaction with every purchase. Our Refund and Returns Policy is designed to comply with Egyptian consumer protection laws and provide you with clear guidelines on returning items and seeking refunds.
1. Returns Eligibility: You may return items purchased from Lo2taOnLine.com within 14 days of receipt, provided they are unused, undamaged, and in their original packaging with all tags attached. Certain items, such as perishable goods or personalized items, may not be eligible for returns.
2. Return Process: To initiate a return, please contact our customer support team at info@lo2taonline.com within the specified return period. You will need to provide your order number, reason for return, and any supporting documentation or photographs if applicable.
3. Refund Eligibility: Once your returned items are received and inspected, we will notify you of the approval or rejection of your refund. Refunds are typically processed within 14 business days and will be issued in the original form of payment, excluding shipping charges.
4. Non-Refundable Items: Certain items may not be eligible for refunds, including gift cards, downloadable software, and items that have been used, damaged, or altered after delivery.
5. Exchange Policy: We may offer exchanges for defective or incorrect items, subject to availability. If an exchange is not possible, a refund or store credit will be provided as per your preference.
6. Consumer Rights: Your rights as a consumer are protected under Egyptian law, including the right to return defective or misrepresented goods and receive a refund or replacement.
7. Contact Us: If you have any questions or need assistance with returns or refunds, please contact our customer support team at info@lo2taonline.com.
Please note that this Refund and Returns Policy is subject to change in accordance with Egyptian laws and regulations. We encourage you to review this policy periodically for any updates.
Effective Date: 01 April 2024